Matt tall guy on floor very nice and helpful.
Pamela in greenhouse is very helpful and friendly. Pamela thank you for also serving our country.
Employee just walked by didn't ask if I needed help or say any thing. Needed help in paint the young lady helped with stain and was very nice. Walked past cashiers they were not busy no one said thanks for shopping at Lowes or any thing. Like always they need customer service training
First of all let me say if you're in Wooster and you need something hardware related there is no better place than Lowe's. With that said, the lady at the register was super nice and they generally always are! The same cannot always be said for some of the guys on the floor! They act like you're bothering them at times! Now it would be unfair to say this is always the case but it's definitely unpleasant at times to ask for help! Overall there is no better option for everything Hardware, just need a little work on the customer experience...
Good products and selection and. Over time, it's customer service by it's sales people has improved considerably. The customer service desk still needs work.
I'd give them a 0 if I had the option. It's a good store, if you don't need anything delivered or installed. I had several projects done by them this winter and they screwed everyone of them up. They cost me money by their screw ups. I marched my repair bills that they caused right to their manager. Surprisingly they did pay them for me. If you are going to buy something and take it home with you, go for it. But, if they are going to deliver or install something, turn around and run the other direction as fast as you can. Save yourself a BIG headache.
Lowe S Home Improvement is a US Hardware Store based in Wooster, Ohio. Lowe S Home Improvement is located at 3788 Burbank Rd, Wooster, OH 44691, USA.
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