I will never use Enterprise again, even if I die and go to saint peter and god himself tells me the only way to heaven is to rent a car from them. I would rather go to hell than deal with that place one more time.
I LOVE coming here. Everyone here is super polite. I'm normally press for time but I get in and out really quick. I normally rent a car to take my family down to North Carolina at least 4 to 7 times a year and I never had any issues with them. I highly recommend this place
Well, the first thing they do is lie about the kind of car they can provide. My insurance agent explicitly asked for a compact sedan or similar small car because I drive this kind of car. So, they decided that a big Jeep SUV is a small car that's easy on gas.
Then when you ask why they set you up with a vehicle different from what they promised you, they tell you it's because they are incompetent and couldn't actually schedule the vehicle a week out they told you was available.
Today I had to visit Enterprise on Cleveland Rd Wooster Ohio. I have been there many times over the years, the last few experiences were not good. However, today was good! Mallory was very helpful, polite and professional. I had reservations that I had made online so that made it easier. I called ahead to make sure they would have a vehicle for me (a previous visit I got there and they didnt have one even though I reserved). The informed me everything was fine. Thanks Mallory for making my experience better this time!!
When I asked why they were giving me this vehicle, they said it was because they were greedy and it was the biggest vehicle that my insurance would pay for. They gave exactly zero flips about saving me money, or giving me a decent experience, or even having the decency to know their own limitations as a business.
The Wooster enterprise rent-a-car, has always given me above and beyond customer service. The vehicles are always clean. I never have a problem getting in and out, always satisfied with the vehicle that I'm renting. I appreciate the friendly faces and willing to help employees. Thanks Wooster Enterprise for making a lot of tripe out of town less stressful.
Seven months ago we called to rent a long bed truck to take to Maine. The day we picked it up, they said there was only a short bed available. We are not able to tow. They did say that Medina may have one. We went to Medina. The manager said that they do not exist. Waste of time. They did give us 10% off. Very uncomfortable trip for 4 men with their hunting clothes and a freezer that only fit because the tailgate was left down. It made for a nerve wracking trip.
New cars are far too complicated with all their electronic gimcackery, which is another reason I asked for a simple, small car. So naturally they had to give me the newest, shiniest, over the top thing with more blind spots than an eyeless Dalmatian.
The next thing they do is get you to sign off stating the car is acceptable before that actually tell you what the car is. This is so they can put a hold on your debit card for the entire duration of the rental (which doesn't get removed until after a separate charge gets made after return).
Then they ask if you want insurance. Do not ever take the insurance. They told me it would be a couple dollars a day. Twenty is apparently a couple to Enterprise, whom I presume to be borrowing this logic from the Mormons or some other polygamous group.
Enterprise Rent A Car is a US Car Rental based in Wooster, Ohio. Enterprise Rent A Car is located at 5590 Cleveland Rd, Wooster, OH 44691, USA.
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