P.P.S. A colleague of my husband's says he always deals with this dealership whenever he's buying a car and he loves them (which is one reason we thought we'd try them - that and because they had a CR-V I was interested in), so I guess it works out for some people...
Ignored - We visited this dealer on a Saturday to test drive a 2014 CR-V we saw listed online that we were very interested in. When we arrived, we walked around the car several times and waited several minutes for someone to finally come outside and ask us if we were interested in anything, finally meeting a salesman in the parking lot as we were heading inside to find one. "Okay - low pressure sales. Fine." I thought. After our test drive the salesman came back outside and we chatted a little. They were closing in 20 minutes, so we didn't ask to go inside and discuss price, and he never invited us in to talk seriously about the car. We left our contact info with him and headed out. My husband emailed him twice the following week, both times with no response. The next week (over a week after we drove the car), my husband finally decided - if this sales guy wasn't interested in the sale then we'll look for another sales person who is - and he contacted the Wadsworth location. A salesman responded, then went silent after our reply. Finally, my husband emailed their Wadsworth location one last time stating that we were going to buy a car within the next couple weeks and we wondered if the 2014 CR-V we drove (two weeks ago by this time!!) was still available. A salesman responded that, unfortunately, the CR-V was sold, but he wanted us to know they had a 2013 available (we had already looked at that one too, before it was detailed - and we weren't interested). How disappointing. We were serious about this car, but were ignored.
Great people, great experience. Always helpful, never pushy. Always a fair price.
Called to ask if they participate in the Toyota Rent-A-Car program. Their answer was only if you are a customer or in the body shop. So my understanding is they don't participate in the Toyota Rent-A-Car program as described under the tab Parts and Service/Rentals. Not saying good or bad. Just for your information is all.
Have sold me four cars, unfortunately for me, in five years. Steve in sales is very helpful and Doug in service is as well. Are their prices competitive? They've beaten other, larger dealers like Ganley; every time and their service has improved.
Maybe it's us...Lol ;)
This was over two weeks ago though, and the 2014 CR-V is still listed as "For Sale" on their dealer website... Is it sold, or is it available? Either way, we bought a CR-V from a dealer in Mentor because they responded to our inquiries.
P.S. My husband wrote a review on Car Gurus and Toyota responded to the review saying they did indeed try to get in touch with us. NO, they did not. Not in relation to the 2014 CR-V we drove, anyway. They had my husband's email and phone number and we never heard from them until it was too late, even after repeated attempts on our end to make contact.
Ok experience for a small dealership. Not pushy like most car dealerships. Only complaint is they are terrible about follow up phone calls, and following up with any details.
Toyota Of Wooster is a US Car Dealer based in Wooster, Ohio. Toyota Of Wooster is located at 1363 West Old Lincoln Way, Wooster, OH 44691, USA.
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